Bat365 is committed to protecting the privacy and data security of every user in Malaysia. This document clearly explains what data we collect, how it is used, who can access it and your rights as a user to control that information.
Data security is more than a slogan — these are the concrete steps we take every day
All data transmitted between your device and bat365 servers is protected by industry-standard 256-bit SSL encryption. This means your personal and financial information cannot be intercepted by any third party during transmission.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access user data, and every access is recorded via audit log.
Bat365 uses two-factor authentication (2FA) for all internal administrative access. Staff receive regular training on data protection best practices, and any internal security breach will result in strict disciplinary action.
Bat365 only collects data that is strictly necessary to deliver its services. We do not collect excessive or irrelevant information . This data minimisation principle ensures your digital footprint on the bat365 platform is limited to only what is required.
You have full control over the types of communications you receive from bat365. Unsubscribe from promotional emails at any time through your account settings, without affecting the receipt of important account-related notifications.
Bat365 fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure all data processing is carried out lawfully, fairly and transparently, and that user rights are consistently upheld in accordance with applicable legal provisions.
To deliver bat365 platform services securely and efficiently, we collect several categories of personal data. This data collection is conducted transparently — you will always know what data we are requesting and why it is needed.
Data you provide directly:
Data collected automatically:
Bat365 never collect sensitive information such as biometric data, medical records, political views or religious beliefs. Our data collection is strictly limited to what is operationally required to run the platform.
Every piece of data we collect has a clear and legitimate purpose. bat365 does not use user data for purposes unrelated to delivering platform services. The following are the primary purposes for which your data is used:
Your Choice Is Respected: You may withdraw consent for marketing communications at any time through your bat365 account settings, with no effect on the core services you use.
Bat365 does not sell, rent or trade user personal data to any third party for commercial purposes. However, there are certain situations where limited data sharing is necessary to ensure smooth service delivery:
All third parties that receive bat365 user data are bound by strict data protection agreements and are prohibited from using that data for any purpose other than those specified in their service agreement with bat365.
Important Reminder: bat365 will never ask you to share your account password or PIN via email, WhatsApp, SMS or Live Chat. Any such request is a fraudulent attempt and should be reported immediately.
Bat365 uses cookies and similar tracking technologies to enhance user experience, maintain session security and analyse platform usage patterns. The following are the types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the bat365 platform. Visit your browser's settings section for more information on how to manage cookies.
Bat365 continuously invests in security infrastructure to ensure user data is always protected at the highest level. The technical and organisational security measures we implement include:
All communications between your device and bat365 servers are encrypted using the latest TLS 1.3 protocol, making data unreadable to anyone attempting to intercept the transmission.
Bat365's infrastructure is protected by enterprise-grade firewalls and an intrusion prevention system (IPS) that monitors inbound and outbound traffic 24/7.
All internal administrative access to bat365 systems requires two-factor authentication. Users are also encouraged to enable 2FA on their accounts for an added layer of protection.
The bat365 security system monitors account activity in real time to detect suspicious patterns such as repeated login attempts, unusual transactions or access from new locations.
Bat365 conducts regular penetration testing and security audits by independent cybersecurity firms to identify and address vulnerabilities before they can be exploited.
While bat365 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a security breach affecting your data, we will notify you within 72 hours of detecting the incident.
Bat365 retains user personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, bat365 will securely delete or destroy that data using methods that ensure it cannot be recovered. You may request early deletion of your data by contacting our support team, subject to applicable legal retention requirements.
As a bat365 user, you have certain rights regarding your personal data under Malaysia's PDPA 2010. bat365 fully respects these rights and provides straightforward mechanisms for you to exercise them:
| Your Rights | Description | How to Exercise |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Contact Live Chat support |
| Right to Rectification | Correct inaccurate or incomplete data | Via your account profile settings |
| Right to Erasure | Request deletion of your personal data (subject to legal conditions) | Contact Live Chat support |
| Right to Object | Object to data processing for marketing purposes | Account settings or contact support |
| Right to Restriction of Processing | Restrict how your data is processed in certain situations | Contact Live Chat support |
| Right to Data Portability | Receive your data in a structured, machine-readable format | Contact Live Chat support |
Bat365 will process all user rights requests within 30 days from the date the request is received. In complex cases, this period may be extended by up to 60 days with prior notice to you. No fees are charged for reasonable rights requests.
Bat365 has a zero-tolerance policy towards platform use by individuals under the age of 18. This platform is strictly for adults and we take seriously our responsibility to prevent access by minors.
To Parents and Guardians: If you believe your underage child has registered or used the bat365 platform, please contact our support team immediately via Live Chat. We will take prompt action to close the account and delete all associated data.
Bat365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform service improvements. Whenever a significant amendment is made, we will:
Continued use of the bat365 platform after the effective date of any amendment constitutes acceptance of the updated privacy policy. It is your responsibility to review this policy periodically. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
The current Privacy Policy is version 3.1, effective from 1 January 2026. To view changes made compared to previous versions, contact the bat365 support team via 24/7 Live Chat.
If you have any questions, concerns or requests regarding this Privacy Policy or how bat365 handles your personal data, our team is ready to assist through various support channels:
The fastest way to get privacy-related assistance. Our agents are available around the clock to answer your enquiries in Malay and English.
For written requests regarding user rights, data deletion or more formal privacy complaints, contact us at: [email protected]
Bat365 is committed to responding to all privacy inquiries within 3 working days. For more complex user rights requests, the response period may take up to 30 working days as provided by law.