This document contains all terms and conditions governing the use of the bat365 platform. Please read carefully before registering or using any of our services. By registering an account, you are deemed to have understood and agreed to all terms stated herein.
A quick overview to help you understand our terms framework before reading the full version
Only individuals aged 18 and above who are residents of Malaysia are eligible to register. Each user is only permitted to hold one bat365 account. Information provided during registration must be accurate, current, and truthful.
All deposits are processed instantly. Withdrawals are processed within 5 to 15 minutes, subject to KYC verification. The payment method used for deposits must be registered under the same name as your bat365 account.
All bonuses are subject to the rollover requirements stated in their respective promotional terms. Bonus abuse or any attempt at system manipulation will result in bonus cancellation and account action.
You are responsible for keeping your account password confidential. bat365 will never ask for your password through any channel. Report any suspicious activity to our support team immediately.
Bat365 is committed to responsible gaming. Players experiencing difficulty controlling their gaming activity can activate deposit limits, loss limits or account suspension through their account settings at any time.
Any dispute relating to games or transactions must be reported to the bat365 support team within 30 days. bat365 reserves the right to review all game records to resolve any dispute fairly.
Welcome to bat365, the trusted online betting platform for players in Malaysia. By accessing, registering for, or using any part of the bat365 platform — whether through the website at bat365.bz or the official bat365 mobile app — you are automatically deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document.
These terms and conditions constitute a legally binding agreement between you (the user) and bat365. If you do not agree with any part of these terms, please stop using the bat365 platform immediately. bat365 reserves the right to update or amend these terms at any time, and you will be notified of any significant changes via email or in-platform notification.
Important: These terms are legally binding. If you are under 18 years of age, you are not permitted to use the bat365 platform under any circumstances.
Bat365 operates as an online entertainment platform providing Live Casino, sports betting, fish shooting games, slots and various other game categories. All services are provided "as is" and bat365 makes no guarantee that services will always be free from technical interruptions.
To use bat365 services in full, you are required to register an account. The registration process is free and takes less than two minutes. During registration, you are required to provide the following information accurately and truthfully:
Strict Prohibition: Each individual is only permitted to hold one bat365 account only. Holding multiple accounts — whether in your own name, a family member's or another individual's — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of all balances and bonuses.
Bat365 reserves the right to request identity verification documents (KYC) at any time, particularly before processing a first withdrawal or when an account shows unusual activity. Documents that may be requested include a copy of your identification card, passport, utility bill or recent bank statement. This KYC process is to protect your account security and to comply with anti-money laundering regulations.
Users who discover that their account has been accessed without authorisation should contact the bat365 support team via Live Chat immediately. bat365 will take appropriate action to protect your account in the shortest time possible.
Bat365 offers a variety of convenient and secure deposit methods for players in Malaysia. All deposits are credited to your account instantly upon successful payment confirmation. Supported deposit methods include:
The minimum deposit for all payment methods is RM 10. There is no general maximum deposit limit; however, specific limits may apply depending on your chosen payment method or account status. All deposit transactions are processed through 256-bit SSL encryption to ensure the security of your financial data.
All deposits made via verified payment methods are free of charge — bat365 does not charge any processing fees for user deposits.
Bat365 is committed to processing all withdrawal requests promptly and transparently. Withdrawals are typically processed within 5 to 15 minutes for players who have completed the KYC verification process. Below are the withdrawal terms and procedures you need to know:
In exceptional circumstances such as payment provider technical issues or security review requirements, processing times may take longer. bat365 will notify you via email or app notification if a delay occurs. Our support team is available 24/7 to assist with any withdrawal-related issues.
KYC Note: Identity verification is a one-time process. Once your account is verified, all subsequent withdrawals will be processed faster with no additional documents required.
Bat365 offers a wide range of attractive promotions for new and existing members, including a welcome bonus of up to RM 588, weekly cashback, mobile app bonus, exclusive VIP offers and various seasonal promotions. All offers are subject to the specific terms and conditions stated in each promotion.
The general terms applicable to all bat365 bonuses are as follows:
Bonus Abuse Warning: Any attempt to manipulate the bonus system through hedging, duplicate accounts, or other methods deemed unfair will result in cancellation of all bonuses, account closure, and forfeiture of associated wins.
Bat365 reserves the right to modify, suspend or withdraw any promotion at any time without prior notice. bat365's decisions regarding bonus eligibility and bonus dispute resolution are final.
All games offered on the bat365 platform use a Random Number Generator (RNG) certified by independent international auditing bodies, ensuring that every spin, card hand, or game outcome is entirely random and fair. Game-specific rules are displayed within each game's interface.
For Live Casino games, additional rules may apply depending on the game type and game provider. bat365 live dealers are trained professionals and their decisions during gameplay are final, subject to the established game rules.
The security of your account is a shared responsibility between you and bat365. bat365 protects the platform with 256-bit SSL encryption, continuous account activity monitoring, and a two-factor authentication (2FA) system. However, there are responsibilities you must fulfil on your end:
Bat365 will not be liable for any losses arising from a user's negligence in safeguarding their account credentials. bat365 will also never request your password via email, WhatsApp, SMS or any other communication channel.
Bat365 respects the privacy of all its users and is committed to protecting your personal information in accordance with industry best practices. All data you provide during registration and platform use is stored securely using the latest encryption technology.
Your personal information will only be used for the following purposes:
Bat365 will not sell, rent or share your personal information with third parties without your consent, except where required by law or the relevant authorities. For more information on how bat365 handles your data, please refer to Privacy Policy in full.
Bat365 reserves the right to suspend or terminate any account at any time where there is reasonable cause, including but not limited to:
If your account is terminated due to a terms violation, bat365 reserves the right to forfeit all balances in the account, including wins and bonuses. If the termination is at your own request and no terms violation has occurred, any valid account balance will be returned after the required review process is completed.
Users who wish to close their own account may contact the bat365 support team via Live Chat or WhatsApp. Account closure requests will be processed within 1 to 3 business days.
Bat365 takes responsible gaming seriously and is committed to providing a safe and controlled gaming environment. We believe that gaming should be entertainment, not a source of stress or financial hardship.
Bat365 provides the following self-control tools, accessible directly from your account settings:
If you or someone you know needs help with gaming habits, we encourage you to find out more on the Responsible Gaming our team. bat365's support team is also trained to provide guidance and referrals to appropriate help resources without any judgement.
Bat365 is committed to resolving all disputes in a fair, transparent and efficient manner. If you are dissatisfied with any aspect of bat365's services, please follow the procedure below:
Bat365's final decision in resolving any dispute, following a thorough review of all relevant data and records, is conclusive and binding. bat365 uses server records as conclusive evidence in all dispute cases.
Bat365 reserves the right to amend, update or replace any part of these terms and conditions at any time at our sole discretion. Any significant amendments will be communicated to registered users via:
Continued use of the bat365 platform after any amendment to the terms constitutes acceptance of those amended terms. It is the user's responsibility to review this terms and conditions page periodically to ensure you are always aware of the latest applicable version.
These terms and conditions were last updated on 1 January 2026. Any questions regarding these terms may be directed to the bat365 support team via Live Chat 24/7.
Bat365 also reserves the right to modify, suspend or discontinue any part of the platform's services at any time without prior notice. bat365 will not be liable to you or any third party for any modification, suspension or termination of services.
Register your bat365 account today and enjoy a welcome bonus of up to RM 588. With transparent terms, fast payouts, and 24/7 support, bat365 is the top choice for Malaysian players.